Frequently asked questions.

How to Order?

What film do I have?

Knowing what type of film you have is the first step! While there are many different kinds of film out there, we currently only process C41 color negative film. This is the most common type of film you'll find, often labeled as "color print film" or "color negative film" from brands like Kodak, Fujifilm, or Lomography. If you're unsure, you can usually find "C41" or "CN-16" printed on the film canister or the box itself. If your film says something else, like "slide film" (E6) or "black and white," we can't process it for you just yet.

Which service do I choose?

  • If you've already had your film developed elsewhere and just need the digital files, this is the perfect choice. You'll get high-quality scans delivered straight to your inbox.

  • Do you prefer to handle your own scanning, or do you have a darkroom at home? Choose this option, and we'll expertly develop your C41 film and send the negatives back to you.

  • This is our most popular option for a complete, hassle-free experience! We'll take care of both developing your film and providing you with beautiful digital scans, so your images are ready to share or print.

How to Send Your Film?

We currently only offer a local drop-off service and cannot accept any orders sent by post. Our secure postbox is located inside the New House Art Space in Guildford and is checked regularly.

How to find the postbox:

  1. Enter the New House Art Space. You’ll be greeted by the lovely staff at Frida’s Coffee Shop!

  2. Head straight through the door in front of you into the stairwell.

  3. You will see our postbox situated on the windowsill.

What should I do if I arrive without placing an order first?

No problem! We have a QR code next to the postbox. Simply scan it with your phone to go to our website and place your order.

Once you're done, don't forget to grab a coffee from Frida's on your way out!

How to Find The New House Art Space?

New House Art Space
Fays Passage
Guildford, GU1 4SQ

Directions

From the train station

Walk across the station car park towards the building labelled Bishop’s Wharf. Take the foot bridge across the river. New House Art Space is located on your right on the other side of the car park.

From the bus station/Friary Shopping Centre

Walk through the shopping centre to the ground floor exit at Onslow Street. Cross the road and from Onslow Street, turn onto Bedford Road and take the first left onto Fays Passage. New House is just at the end of the street. 

Parking

Bedford Road (surface car park) owned by Guildford Borough Council is the closest, located right next to our building. Click here for more information. Bedford Road Multi-storey is also located nearby.